Local Government Webmasters Meetings
MRSC organizes local government Webmasters meetings twice a year. All Washington local government officials and staff are welcome; you do not need to be a "techie" in order to attend and benefit from the meetings. If you would like your name added to the e-mail distribution list for notice of future meetings, please send a message to mrsc@mrsc.org. While there is no fee, you must register to attend the meetings.
March 18, 2010
Chinook Building (King County), Seattle, Room 123
- Register for this Meeting
- Directions to Chinook Building (King County) in Seattle
- Agenda
- 10:00 Welcome and introductions
- 10:05 Website Search Engine Optimization and Analytics
- Quinn Robinson, MRSC Web/Network Administrator
Improving citizen access to information and analyzing site traffic can be greatly improved by using specialized search engine optimization (SEO) and Web site analytics tools. We will discuss a new SEO tool from Microsoft, which analyzes how search engines index your site, and also shows problems with your site and how to fix them. We'll also discuss Google Analytics, a search engine-focused tool to analyze site traffic.
- Nate Eckstine, Web Engineer and Bruce Blood, Web Manager, city of Seattle
Google Urchin: Urchin Software from Google analyzes traffic for one or more websites and provides reports on your visitors. Pros/cons of fee-based Urchin vs. free Google Analytics. Also, Google Search Appliance: search optimization strategies.
- Quinn Robinson, MRSC Web/Network Administrator
- 11:15 SharePoint Add-ons
- Rob Mullin, Webmaster, city of Kirkland
Demo of Kirkland's SharePoint /Trim (now HP) document management web parts integration in SharePoint.
- Pascal Schuback, Emergency Management Program Manager, King County
King County's use of SharePoint to coordinate emergency management amongst a variety of cities and agencies.
- Rob Mullin, Webmaster, city of Kirkland
- 12:00 Lunch
- 1:00 Open Data Web Sites; Neil Berry, WEB/GIS Application Developer, city of Seattle
"Following the open data trend popularized by San Francisco, New York City, the District of Columbia and other local governments, Seattle recently announced the deployment of Data.Seattle.gov, a Web site offering city data sets to citizen programmers who want to build citizen-facing applications. The data sets include information on crime statistics, alternative schools, public toilets, public art and numerous other metrics on Seattle life." See http://www.govtech.com/gt/articles/747646?utm_source=rss&utm_medium=link. - 2:00 Seattle Fiber-Optic Network and New Applications; Tony Perez, Director of Seattle's Office of Cable Communications, and Bruce Blood, Web Manager, city of Seattle
Seattle's plans for a state-of-the-art fiber-optic network. Also, group brainstorm on new applications made possible via high capacity symmetrical communications - 3:00 Adjourn
Thursday, September 24, 2009
Chinook Building (King County), Seattle, Room 123
- Agenda
- Presentations
- Local government experiences with Social Networking Media (Facebook, Twitter, YouTube, Blogs, etc.)
- Preeti Shridhar, Communications Director, city of Renton - City of Renton Social Networking Demonstration; also see City of Renton Facebook page, City of Renton YouTube Channel and Renton TV Ad
- Steven Niedermeyer, Web Analyst, city of Bellingham - Social Media Marketing Tools in the Public Sector (
629 KB)
- Aaren Purcell, Electronic Records, Pierce County - Social Networking Presentation; also see Pierce County Library YouTube Channel
- Miles-Kevin Baron, Business Process Analyst, Skagit County - Web 2.0 and Social Networking at Skagit County (
89 KB)
- Group Discussion - Web design, content management and online services were topics mentioned
- Dan Murray, IT Consultant II, Thurston County - Implementation of SharePoint (MOSS 2007 Standard) at Thurston County (
136 KB)
- City of Everett, WA - Evertt, Washington SharePoint Governance Plan (
238 KB); also see Everett SharePoint screenshots here, here, here and here
- Local government experiences with Social Networking Media (Facebook, Twitter, YouTube, Blogs, etc.)
March 26, 2009
Chinook Building (King County), Seattle, Room 123
- Register for this Meeting
- Order a Box Lunch for this Meeting (Optional)
- Directions to Chinook Building (King County) in Seattle
- Agenda
- Presentations
- Bruce Blood, Citywide Web Manager, city of Seattle, and Laurie Bullock, Web Manager, Seattle Channel - Flash-based Video - Streaming and On-demand; the city has posted information about its RealMedia to MPEG4 (H.264) Conversion
- Group Discussion - Providing services online to cut costs; online payments; generating additional revenues to avoid cuts; and other topics
- Russell Wood, Washington State Records Manager - Preservation of Electronic Public Records (Chapter 434-662 WAC); see the new rules at Chapter 434-662 WAC [compare to the original proposal]; also sign up for the Washington State Archives Local Listserv and the Washington State Archives State Listserv
- Michael Hamilton, Chief Information Security Officer, city of Seattle - SQL Injection: Precautionary Measures
September 18, 2008
Chinook Building (King County), Seattle
- Agenda
- Presentations
- MRSC Local Government Webmasters Meetings Topics Committee - If you want to join the committee or have a suggestion for future meeting topics, please email Fred Ward
- Bruce Blood, Citywide Web Manager, city of Seattle - Local Government and Neighborhood Blogs (will post link after launch)
- Quinn Robinson, Web/Network Administrator, MRSC - Improving Web Sites and Citizen Service through Web Log Analysis (
2.9 MB)
- Group Discussion - Discussed Washington States preservation of electronic public records efforts, SharePoint portal servers, third-party mapping and permitting applications and Web site redesign
- Fred Ward, Manager, Library & Information Services, MRSC - Website Usability Testing; simulated videographed tests were performed on three local government sites; more usability resources are available below:
- Human Usability International
- UI Design Newsletter: Insights from Human Factors International
- Usability, User Interface Design, and HCI Bibliography
- Jakob Nielsen's useit.com Website
- Don't Make Me Think! A Common Sense Approach to Web Usability, Steve Krug, 2nd ed., 2006; available through MRSC's Library Loan
March 20, 2008
Chinook Building (King County), Seattle (NEW LOCATION)
- Agenda
- Presentations
- Terry Wittman, MyNeighborhood Map Manager, Seattle - MyNeighborhood mapping system
- Open Discussion - Discussed information about online mapping systems, simple and complex, employed in local jurisdictions
- Steven Niedermeyer, Web Analyst, city of Bellingham - Bellingham Website Redesign
( ; also see Bellingham's City Public Website Style Guide and Standards
29 KB)( and Managing City Websites Policy
2.0 MB)(
42 KB) - Group Discussion - Discussed Intranets, SharePoint Portal Servers, Online utility payments and account inquiry, Extranets and virtualization technology
September 20, 2007
King Street Center, Seattle
- Agenda
- Presentations
- Jeremy Bertrand, Interactive Communications Specialist, Washington State Department of Transportation - WSDOT and its use of Social Media
(
931 KB) - Open Discussion - Electronic communication methods used by cities and counties to communicate with citizens and staff
- Tom Braman, Web Team Leader, King County - Using RSS to Distribute and Receive Information
(
879 KB) - Open Discussion - Discussion of Web site analytic tools, press release distribution and local police department "most wanted" lists posted on the Web
- Jeremy Bertrand, Interactive Communications Specialist, Washington State Department of Transportation - WSDOT and its use of Social Media
March 22, 2007
King Street Center, Seattle
- Presentations
- Ben Stockinger, Webmaster, city of Lynnwood - Maps on Your Municipal Web Site
( ; the major online mapping services are Google Maps, Yahoo! Maps Web Services and Microsoft Virtual Earth and Mapquest
51 KB) - Eric Browne, Vice President of Business Development, Smartsheet.com; and Leigh Ann Wolfe, GIS Technician, Pierce County - Overview of Web 2.0 and AJAX; demonstration of collaborative spreadsheets used by Pierce County GIS department; demo available at www.smartsheet.com
- Group Discussion - Topics discussed included the pros and cons of using third-party Web services on government web sites, Web performance metrics (creating a standard for statewide comparison), the calculation of unique visitors statistics with and without spiders and internal users; recording the number of successful transactions, optimizing websites for mobile users (PDAs and cell phones), and a demonstration of city/county/agency Web site features
- Steven Niedermeyer, Web Analyst, city of Bellingham - Reverse Proxy Server Presentation
(
781 KB)
- Ben Stockinger, Webmaster, city of Lynnwood - Maps on Your Municipal Web Site
March 23, 2006
King Street Center, Seattle
- Presentations
- Corey Smith, Application Services Manager; Kiran Gadepalli, Senior Programmer Analyst; Carole Stewart, Senior Systems Analyst - Online Permit Application System - City of Redmond
(
136 KB) - Jose Sosa, Web/Software Developer, city of Everett - City of Everett site redesign process; new site available at www.everettwa.org
- Laurie Elder, Special Projects Coordinator, King County Metro Transit - Implementation of Metro's online payment system for bus passes
(
125 KB) - Chelo Picardal, Applications Services Supervisor, Online Payment Options, City of Bellevue - On Line Payment: eCityGov Alliance and City of Bellevue
(
3.9 MB)
- Corey Smith, Application Services Manager; Kiran Gadepalli, Senior Programmer Analyst; Carole Stewart, Senior Systems Analyst - Online Permit Application System - City of Redmond
September 22, 2005
King Street Center, Seattle
- Presentations
- Dan Meeker, Senior Web Systems Analyst, city of Kent - Setting up Adobe Acrobat Fill and Print forms
(
63k) - Group Discussion - Maintaining Web sites and services in times of tight or decreasing budgets
- Group Discussion - Topics related to Web site redesign and management
- Don Edlin, MRSC - New MRSC site-related projects
- Fred Ward, MRSC - Beyond Google - searching the Web - search engines, tools and methods (
35k)
- Dan Meeker, Senior Web Systems Analyst, city of Kent - Setting up Adobe Acrobat Fill and Print forms
May 26, 2005
King Street Center, Seattle
- Presentations
- Tom Spangler, Granicus, Inc.; and Rob Mullin, Webmaster, city of Kirkland - Audio and video streaming of council meetings; archiving and indexing of media files including links to minutes and other documents; you can view the Granicus System Diagram (
389 K)
- Dan Meeker, city of Kent - Adding digital photographs to your site; the Adding Digital Photos to your Website (
5.5 MB) PowerPoint presentation is available
- Dan Meeker, city of Kent - Intranet-based self-help human resources systems; see the Employee Self Service (
1.2 MB) PowerPoint presentation (read-only)
- Karen Friesen, Systems Administrator, city of Kirkland - Intranet-based self-help human resources systems; see the Employee Self Service (
2.1 MB) PowerPoint presentation; Life Event / Family Status Changes (
320 KB) contains optional and required human resource system changes resulting from specific life events
- Kathy Sharp, King County, Regional Public Information Network - Using the Web for emergency management notices and information; see the Introducing RPIN: The Regional Public Information Network for Central Puget Sound (
3.3 MB) PowerPoint presentation; learn how to Become an RPIN Partner (
20 K); site available at http://www.govlink.org/rpin/
- Tom Spangler, Granicus, Inc.; and Rob Mullin, Webmaster, city of Kirkland - Audio and video streaming of council meetings; archiving and indexing of media files including links to minutes and other documents; you can view the Granicus System Diagram (
January 27, 2005
- Presentations
- Alexis Ortega, Seattle Public Utilities; and Ken Schell, Seattle Department of Planning and Development - A presentation on the Stellent CMS system that they jointly implemented; you can view the Content Management Systems (
644 K) PowerPoint presentation
- Deborah Knight, Assistant to the City Manager, city of Woodinville, eCityGov Alliance - Gave an overview of, and discussed the operational and fiscal structure and future plans of the eCityGov Alliance (
5.26 MB)
- Steven Denison, Application Support Supervisor, Renton - Presentation of a custom programmed timekeeping system being used by the cities of Renton and Longview
- Alexis Ortega, Seattle Public Utilities; and Ken Schell, Seattle Department of Planning and Development - A presentation on the Stellent CMS system that they jointly implemented; you can view the Content Management Systems (
September 23, 2004
- Presentations
- Don Edlin, Web Application Developer, Municipal Research & Services Center - Creating online forms for your web site is a fairly straight forward process, but making sure the user fills out the form correctly and completely is another issue. Don Edlin's presentation, Form Validation Techniques (
56 K), discusses a number of data validation techniques for online web forms.
- Quinn Robinson, Web Services Specialist, Municipal Research & Services Center - Among the numerous methods of distributing news and information, both traditional and digital, governments need to use the most effective methods to communicate electronically with their citizens. Quinn Robinson's presentation, Electronic Distribution of Local Government News and Information (
1.20 MB) on of MRSC will talk about communication methods and a specific service used by MRSC for electronic distribution of its bi-weekly Web site update notice, and quarterly newsletter.
- Don Edlin, Web Application Developer, Municipal Research & Services Center - A brief update on the Web-based City Help Desk he has developed for several cities (this page contains links to a demo help desk, as well as the Bothell City Help Desk)
- Steven Niedermeyer, Information Technology Services, City of Bellingham - Covering Web, print and video media types, Digital Asset Management (
204 K) covers the business case for creating central media catalogs, legal and technical issues, and notes major vendors and products in this area.
- Don Edlin, Web Application Developer, Municipal Research & Services Center - Creating online forms for your web site is a fairly straight forward process, but making sure the user fills out the form correctly and completely is another issue. Don Edlin's presentation, Form Validation Techniques (
May 20, 2004
- Presentations
- Dan Meeker, Senior Web Systems Analyst, city of Kent - Web Standards: What Are They and Why Should You Follow Them?
(
81 KB) - Dan Meeker, Senior Web Systems Analyst, city of Kent; Larry Parker, Clark County; Mehdi Sadri, Information Systems Manager, city of Federal Way - Panel discussion on hiring Web design consultants
(
28 KB) - Quinn Robinson, Web Services Specialist, Municipal Research & Services Center - Reducing Spam and Combating Email Harvesters
( ; also see Three Methods for Protecting E-mail Addresses
826 KB) - Don Edlin, Web Application Developer, Municipal Research & Services Center - Update on the Web-based City Help Desk (this page contains links to a demo help desk, as well as the Bothell City Help Desk)
- Paul Henderson, Information Technology Consultant, Thurston County - Online Employee Directories
- Dan Meeker, Senior Web Systems Analyst, city of Kent - Web Standards: What Are They and Why Should You Follow Them?
January 22, 2004
- Presentations
- Francois Caen, Webmaster, city of Lakewood - Methods for combating spam and spambots (also includes articles on fighting Spyware and stopping email harvesters on your Web site)
- Paul Henderson, Information Technology Consultant, Thurston County; and Lisa Corman, Senior IT Consultant/Project Manager, Thurston County - Intranet-based employee newsletters: Thurston County's online employee newsletter ("Spirit") recently received an award from the City, County Communications and Marketing Association for the best electronic newsletter in the country. It includes photos and articles of various types: employee profiles, historical archive information, current issues, etc. You can download the PowerPoint presentation (
306 KB).
- Don Edlin, Web Application Developer, Municipal Research & Services Center; Lisa Rossiter, Information Technology Lead, city of Bothell; and Michele Woodhouse, Information Services Technician, city of Bothell - Web-based City Help Desk
- Quinn Robinson, Web Services Specialist, Municipal Research & Services Center - Integrating graphics into your Web site
(
2.86 MB)
- Francois Caen, Webmaster, city of Lakewood - Setting up live Webcams
October 21, 2003
- Presentations
- Jeff Witzel, University of Washington - Web Authoring for Accessibility
(
59 KB)
- Jeff Witzel, University of Washington - Web Authoring for Accessibility
- Email Newsletter Policies
May 21, 2003
- Presentations
- Allyson Falkner, Spokane County - Using Cascading Style Sheets for Web Page Formatting
- Lisa Rossiter, Information Technology Lead and Mark Ericks, Administrative Services Director, city of Bothell - Setting up paperless council packets (
744 KB)
- Sample Council Packet (.zip file, 38 MB)
January 23, 2003
- Presentations
- Sharon Glein, King County - King County E-Commerce Pilots (
116 KB)
- Dan Meeker, Senior Web Systems Analyst, City of Kent - Create an Electronic Form with Acrobat (
74 KB)
- Dan Meeker, Senior Web Systems Analyst, City of Kent - Thinking About Your Web Site: Audience, Mission, and Design (
420 KB)
- Sharon Glein, King County - King County E-Commerce Pilots (
September 18, 2002
- Presentations
- Cammy Webster, Enterprise Business Solutions Manager, Washington State Department of Information Services - Interwoven Content Management master contract for state and local governments (
14 KB)
- David Read, IT Manager, Thurston Regional Planning Council - Microsoft Content Manager (
62 KB)
- Don Edlin, Web Application Developer, MRSC - Introduction to Microsoft .NET concepts and potential uses for local government service integration (
98 KB) (non-technical overview)
- Dan Meeker - Setting up a Web-based job application system (
934 KB)
- JoanE O'Brien, Management Systems Analyst, City of Seattle and Jennifer Ramirez, Web Manager, Seattle City Council - Overview of progress and challenges of The Democracy Portal project, highlighting the live council stream project. Public response. (
4.4 MB)
- Cammy Webster, Enterprise Business Solutions Manager, Washington State Department of Information Services - Interwoven Content Management master contract for state and local governments (
May 16, 2002
- Presentations
- Don Edlin, Web Developer, MRSC - MRSC Website Re-design
- Jim Reed, Web Content Manager, City of Vancouver - Developing an Intranet that works for your organization (
36 KB)
- Lyn Fowler, Manager - Education & Outreach, Pierce County Department of Communications - Pierce County Internet Site Re-design - Putting the Pieces Together

