Local Government Webmasters Meeting Agenda

Friday, March 18, 2011 10:00 AM - 3:00 PM
Chinook Building (King County), Seattle
Room 123

10:00 Welcome
10:05 Online Transaction Systems
Questions to consider:
- Which system(s), if any, is your agency using?
- Have online payment systems increased the total number of transactions for any service (for example, more people registering for parks & recreation classes)?
- How have online transactions changed the nature of the jobs of accounting and technical staff?
11:00 Rich Internet Applications (In-house hosted web apps, or cloud-based, that are replacing software installed locally on a computer)
Questions to consider:
- Staff roles, training, and work load
- Buy vs. build for web solutions
- Design of future websites and back-end systems they connect to
12:00 Lunch
1:00 Strategies for keeping the content on your website current
Questions to consider:
- Lessons learned on content management systems used by agencies
- Policies and procedures for involving departmental staff in keeping website content fresh and up-to-date
- Methods for soliciting and evaluating citizen feedback on website content and layout.
- Use of e-newsletters, Facebook, Twitter and other social media to draw people to your site
- Strategic use of Web analytics to redirect staff energies to certain pages, applications or services
2:00 Discussion of emerging technologies
- Smartphone, tablet applications
- 311 applications
3:00 Adjourn