Citizen Help Desk

A low-cost system for tracking service requests

MRSC's updated Citizen Help Desk is available to Washington State cities and counties. Here are some of the benefits of the system:

MRSC hosts and updates the system for you for a low-cost annual fee based on population served. Larger agencies can receive the programming code to host on your own server for an initial setup fee.
Record, assign and track service requests and responses from citizens and businesses.
Maintain centralized log of requests received via email, telephone or in-person.
Assign tasks to city/county staff. Review status of requests.
Set email reminders or integrate with your Outlook task list.
Generate weekly, monthly or annual reports of the number of requests to which you have responded.

Annual Fee Schedule
Population < 5,000: $100 per year
5,001 - 10,000: $250
10,000 - 25,000: $350
25,000 - 50,000: $500
Above 50,000: Contact MRSC

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