Benchmarking and Performance Measures

• Kent, Washington - 2006 Consolidated Annual Performance and evaluation Report (CAPER) DRAFT3 (1.34 Mb)
• Fairfax, Virginia
• Basic Manual for Performance Measurement (updated June 2007) ( 0.59Mb)
• Data Collection for Performance Measurement Manual (updated June 2007) ( 353 Kb)
• Surveying for Customer Satisfaction Manual (updated June 2007) ( 235 Kb)
• Managing For Results (Advanced) Manual (updated June 2007) ( 1.76 Mb)
• Quarterly Newsletter: Performance Measurement Matters
• Performance Measurement Links to Local, State, Federal, International and Other Sites
• Lynnwood, Washington - 2004 Performance Report ( 548 Kb)

Reference Sources

MRSC has library books available for loan as well as electronic and paper documents on this subject available in the MRSC Index.