SUBJECTS PUBLIC WORKS
Benchmarking and Performance Measures
Updated 05/04
Benchmarking and Performance Measures
- Kent, Washington - 2002 Performance Measure Report (
165Kb) - Durham Region, Canada - Asset Management "A Manager's Perspective" (
1.03Mb) - Fairfax, Virginia - Manual for Data Collection for Performance Measurement (
155Kb) - New England Interstate Water Pollution Control Commission - Optimizing Operation, Maintenance, and Rehabilitation of Sanitary Sewer Collection Systems (
70Kb) and Utilizing Technology Effectively (
48Kb) - Waterloo, Ontario Canada - 2002 Municipal Performance Measurement Program Results (
66Kb)
Copies of the articles listed here are available to Washington city, town and county employees and officials by request from the MRSC Library.
- Benchmarking for O & M Efficiency Monitoring and Treatment Process Confirmation, John E. Kupke, PE, WEFTEC 2000 (U 1.0000)
- Benchmarking Canadian Wastewater Utilities - A Long-Term Partnership, Andy North, Hew McConnell, David Main, Michelle Albert, Rick Bitcon, and Samantha Fothergill, WEFTEC 2000 (U 1.0000)
- Utility's Vision Gives Benchmarking a Better Direction, Ed McCormick, Utility Executive 2000 (U 1.0000)
- Benchmarking Uses and Abuses, Alan S. Cohen, Water Environment Federation 1999 (U 1.0000)
- Better Benchmarking, Alan S. Cohen, Utility Executive 1999 (U 1.0000)
- A Toolbox for Effective Practices for Collection System Operation and Maintenance, Richard E. Nelson, WEF/WEAT Collection Systems 2003 Conference (U 1.0000)
- Customer Service Toolkit Will Answer Those Nagging Questions, Myron Olstein and Michael Lutz, Utility Executive 2000 (U 1.0000)
- Best Practices for Energy Management Saves Utilities Big Bucks!, Jack Jacobs, WEF/AWWA Joint Management 2002 (U 1.0000)
- Improving Organizational Efficiency Through Quality and Cost-Effective Support Services, Edward Markus, WEFTEC 2000 (U 1.0000)
- Improved Utility Management With Technology and Competitive Staffing, John Caldwell, PE and Stephen Kellogg, PE, WEF/AWWA Joint Management 2002 (U 1.0000)

