Benchmarking and Performance Measures

• Kent, Washington - 2002 Performance Measure Report (165Kb)
• Durham Region, Canada - Asset Management "A Manager's Perspective" (1.03Mb)
• Fairfax, Virginia - Manual for Data Collection for Performance Measurement (155Kb)
• New England Interstate Water Pollution Control Commission - Optimizing Operation, Maintenance, and Rehabilitation of Sanitary Sewer Collection Systems (70Kb) and Utilizing Technology Effectively (48Kb)
• Waterloo, Ontario Canada - 2002 Municipal Performance Measurement Program Results (66Kb)

Copies of the articles listed here are available to Washington city, town and county employees and officials by request from the MRSC Library.

• Benchmarking for O & M Efficiency Monitoring and Treatment Process Confirmation, John E. Kupke, PE, WEFTEC 2000 (U 1.0000)
• Benchmarking Canadian Wastewater Utilities - A Long-Term Partnership, Andy North, Hew McConnell, David Main, Michelle Albert, Rick Bitcon, and Samantha Fothergill, WEFTEC 2000 (U 1.0000)
• Utility's Vision Gives Benchmarking a Better Direction, Ed McCormick, Utility Executive 2000 (U 1.0000)
• Benchmarking Uses and Abuses, Alan S. Cohen, Water Environment Federation 1999 (U 1.0000)
• Better Benchmarking, Alan S. Cohen, Utility Executive 1999 (U 1.0000)
• A Toolbox for Effective Practices for Collection System Operation and Maintenance, Richard E. Nelson, WEF/WEAT Collection Systems 2003 Conference (U 1.0000)
• Customer Service Toolkit Will Answer Those Nagging Questions, Myron Olstein and Michael Lutz, Utility Executive 2000 (U 1.0000)
• Best Practices for Energy Management Saves Utilities Big Bucks!, Jack Jacobs, WEF/AWWA Joint Management 2002 (U 1.0000)
• Improving Organizational Efficiency Through Quality and Cost-Effective Support Services, Edward Markus, WEFTEC 2000 (U 1.0000)
• Improved Utility Management With Technology and Competitive Staffing, John Caldwell, PE and Stephen Kellogg, PE, WEF/AWWA Joint Management 2002 (U 1.0000)