WAC 246-335-115   Quality improvement.  Every in-home services licensee must maintain a quality improvement program to assure the quality of care and services provided throughout its service area or within a hospice care center thatincludes, at a minimum:

     (1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided under RCW 70.127.120(2);

     (2) A method to identify, monitor, evaluate, and correct problems identified by patients or clients, families, personnel, contractors, or volunteers; and

     (3) A system to assess patient or client satisfaction.



[Statutory Authority: Chapter 70.127 RCW. 02-18-026, § 246-335-115, filed 8/23/02, effective 10/1/02.]