WAC 246-329-180   Quality improvement.  The purpose of this section is to ensure that performance improvement activities of clinical staff result in continuous improvement of client health outcomes.

     Each childbirth center licensee must maintain a quality improvement program to assure the quality of care and services provided that includes, at a minimum:

     (1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services;

     (2) A method to identify, monitor and evaluate:

     (a) Services; and

     (b) Referral, transfer, consultation, and transport experience and plans; and

     (c) Complications of pregnancy, labor and postpartum; and

     (d) Other aspects of services which affect quality care.

     (3) A method to identify, evaluate, monitor and correct problems identified by clients, families, clinical staff, volunteers, students or consultants.

     (4) A method to identify, evaluate, monitor and correct problems associated with events reported to the department in WAC 246-329-045 (3)(a) through (l) and (4)(a) and (b) as required by chapter 70.56 RCW.

     (5) A method to monitor, evaluate and modify as needed corrective actions taken.

     (6) A system to assess client satisfaction.



[Statutory Authority: Chapter 18.46 RCW and RCW 43.70.040. 07-07-075, § 246-329-180, filed 3/16/07, effective 4/16/07.]