WAC 132F-121-070   Informal processing of complaints.  (1) This informal process is intended to facilitate prompt and amicable resolution of a complaint apart from the formal complaint process.

     (2) A student who has a complaint is encouraged to discuss the matter directly with the respondent to attempt to resolve it.

     (3) If the complainant believes that discussion with an employee respondent will not achieve or has not achieved a satisfactory result, the complainant may communicate about the matter with the respondent's supervisor, if any. If the complainant identifies the matter as a complaint under this procedure, the supervisor shall, within the earlier of five days following that communication or any deadline established in an applicable collective bargaining agreement, appropriately notify the respondent of the complaint. The supervisor also shall, within the earlier of fifteen days following that communication or any deadline established in an applicable agreement, meet or attempt to meet with the respondent and otherwise attempt to resolve the complaint.

     (4) Any participant in the informal process may request the complaint officer's assistance in obtaining a resolution.

     (5) This informal process shall be deemed to be terminated if the complainant files a timely formal complaint related to the same matter.



[Statutory Authority: RCW 28B.50.100, [28B.50].130, and/or[28B.50].140 . 03-16-015, § 132F-121-070, filed 7/28/03, effective 8/28/03.]