(1) Each manufacturer shall
specify in its franchise agreement, or in a separate written
agreement, with each of its dealers licensed in this state, the
dealer's obligation to perform warranty work or service on the
manufacturer's products. Each manufacturer shall provide each of
its dealers with a schedule of compensation to be paid to the
dealer for any warranty work or service, including parts, labor,
and diagnostic work, required of the dealer by the manufacturer
in connection with the manufacturer's products.
(2) All claims for warranty work for parts and labor made by
dealers under this section shall be submitted to the manufacturer
within one year of the date the work was performed. All claims
submitted must be paid by the manufacturer within thirty days
following receipt, provided the claim has been approved by the
manufacturer. The manufacturer has the right to audit claims for
warranty work and to charge the dealer for any unsubstantiated,
incorrect, or false claims for a period of one year following
payment. However, the manufacturer may audit and charge the
dealer for any fraudulent claims during any period for which an
action for fraud may be commenced under applicable state law.
(3) All claims submitted by dealers on the forms and in the
manner specified by the manufacturer shall be either approved or
disapproved within thirty days following their receipt. The
manufacturer shall notify the dealer in writing of any
disapproved claim, and shall set forth the reasons why the claim
was not approved. Any claim not specifically disapproved in
writing within thirty days following receipt is approved, and the
manufacturer is required to pay that claim within thirty days of
receipt of the claim.
[2003 c 21 § 2; 1998 c 298 § 1.]
NOTES:
Captions not law -- 2003 c 21: See note following RCW 46.96.020.
Severability -- 1998 c 298: See note following RCW 19.118.021.