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Gig Harbor, WA - Information Systems Specialist

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CITY OF GIG HARBOR
INFORMATION SYSTEMS SPECIALIST

Nature of Work

This is a highly technical position. The person occupying the position will coordinate technical support, training, and system operation and maintenance for the City’s information processing, including the Local Area Network, financial management system, Internet site, personal computers, and other data processing systems and devices; and assists with the information processing planning and policy development processes.

Controls Over Work

Under the general supervisory control of the City Administrator while exercising significant control of job requirements.

Essential Duties and Responsibilities

  • Develops overall information processing plans and policy for approval by management; provides recommendations for enhanced system capabilities and features based on organizational growth; develops recommendations on related capital and operating budgets for data processing.
  • Develops and maintains system documentation, policies, and procedures relating to data processing hardware and software.
  • Oversees the operation of information processing systems, ensuring that systems run efficiently.
  • Develops and monitors contracts, agreements, and bid packages for computer hardware and software purchases, maintenance and consulting.
  • Provides technical assistance and training to staff in the use of data processing systems; diagnoses problems in the system and determines proper action to correct.
  • Responds to special requests for data from staff by analyzing general request parameters, by identifying options for obtaining data, and by developing reports and applications.
  • Facilitates hardware moves and changes, user access changes, and security of systems through regular monitoring and review of system logs.
  • Develops and maintains policies and procedures as they relate to general use of all systems and system security.
  • Researches software and hardware upgrades and provides recommendations for City-wide acquisitions. Recommends hardware and software solutions for specific department work applications.
  • Installs equipment and software. Develops training materials and conducts and/or arranges for training sessions.
  • Updates the Citys Internet Website on a regular basis.
  • Assists the Finance Department on special projects and provides assistance to the Finance Director during the budget process.
  • Other duties as assigned by the City Administrator.

Knowledge, Abilities, and Skills

  • Experience in the use of personal computer hardware and software with specific knowledge of spreadsheet, word processing and database applications; DOS and Windows operating systems, and integrated financial systems; knowledge of microcomputer hardware repair.
  • Experience with network hardware and operating systems, their installation and maintenance.
  • Ability to prepare and implement long-range policies and plans specifically related to data processing.
  • Ability to communicate technical information in a nontechnical manner and to work effectively with users with varying levels of expertise. Ability to develop end user documentation.
  • Knowledge of fundamental programming theories.
  • Ability to diagnose and correct system problems.
  • Ability to prepare clear, concise reports and to compile and analyze financial records and reports.
  • Ability to communicate effectively both orally and in writing.

Physical Demands and Work Environment

Work is performed indoors. Walking, sitting, standing, bending and reaching is required. Must be able to lift and accurately place sensitive electronic equipment and connect all wiring necessary to run networked P.C.s. Must be able to work in confined spaces and climb ladders on a regular basis. Some local traveling may be required. Exposure to adverse weather conditions is minimal.

Qualifications Required

Minimum: Four year degree in computer science or other business, accounting, or related field. Work experience in a municipal environment preferred. Two years of progressively responsible work experience in a network administrator capacity which includes responsibility for hardware, software, and computer repair.