Sample Only
CITY OF ELLENSBURG
FINANCE DEPARTMENT
CLERK
REPORTS TO: FINANCE SUPERVISOR
MISSION: To provide Residential Parking Zone (RPZ) permit and utility service to customers.
SUMMARY: Issue permits, maintain files, and provide RPZ customer service by phone or in person. Receipt cash transmittals from various City Departments. Process deposit refunds. Assist utility clerks with customer service. Assist Assistant Treasurer with miscellaneous tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain RPZ File:
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Provide information to citizens in person and in writing concerning RPZ permits
Obtain information from citizens to determine RPZ eligibility
Issue and record RPZ permits
Provide printed reports to KITTCOM and Police Department
Maintain forms supply
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Generate edit listing for annual deposit refunds; verify
Print checks, edit totals, record in check register; mail
Input refund data
Review/verify edit listing for finaled account deposit refunds; confirm deposits accurately credited
Process deposit refunds; mail checks with final statement
Issue miscellaneous deposit refunds
Maintain deposit files
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Receive department funds for assigned departments
Verify accuracy of transmittals, mode of payment, consecutive receipt numbers
Issue receipt noting appropriate account number
Communicate with departments to solve problems
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Receive payment from customer
Input payment, make change; issue receipt to customer
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Answer public inquiries about billing amounts and date of service delivery
Answer public inquiries about deposit amounts on potential new accounts
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Provide information regarding utility service
Determine deposit requirements
Complete service order and deposit receipt; obtain customer’s signature
Forward order to service person for meter readings
Post service order number and date to meter information card
Verify receipt of credit history
This is a representative sample--not to imply a complete listing of responsibilities and tasks.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and one year related experience and/or related training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
(A) Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; working knowledge of bookkeeping or accounting principles and practices.
(B) Skill in operating listed tools and equipment; Periodically accesses sensitive information required to perform job tasks, requiring the ability to maintain confidentiality;
(C) Ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions. Ability to work well with public.
(D) Ability to act as a cashier and balance a cash drawer
SPECIAL REQUIREMENTS:
Must be bondable.
TOOLS AND EQUIPMENT USED:
Cash register, personal computer, mainframe computer; printer, typewriter, 10-key calculator, phone, copy machine, fax machine
CERTIFICATES, LICENSES, AND REGISTRATIONS:
First aid and CPR certification
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stoop, kneel, crouch; and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and climb or balance.
The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision for data entry and reading correspondence and peripheral vision to be able to greet public as they enter office.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
KEY RELATIONSHIPS:
The key relationships described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee will provide information and collect information from the public and other departments in writing, by telephone, and/or in person.
The employee will solve problems and negotiate solutions within policy guidelines with the public and other departments in writing, by telephone and/or in person.
Department Head (date) Supervisor (date) Employee (date)
NOTICE: The above job profile does not include all essential and nonessential
duties of this job. All employees with disabilities are encouraged to contact
the Personnel Department to review and discuss the essential and nonessential
functions of the job. An employee with a disability can evaluate the job in
greater detail to determine if she/he can safely perform the essential function
of this job with or without reasonable accommodation.
DISCLAIMER: Job profiles are not intended, nor should they be construed to be, an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions or similar behaviors, attributes or requirements associated with a job. A job profile is not a comprehensive job description. It is intended for the sole purpose of acquainting a person who is unfamiliar with such position with a brief overview of the position's general direction and scope. This position profile is confidential, is intended for internal use only and may not be copied or reproduced by anyone for any purpose without written permission from the Director of Personnel or the City Manager.