Sample Only
CITY OF ELLENSBURG
FINANCE DEPARTMENT
ACCOUNT CLERK I
REPORTS TO: FINANCE SUPERVISOR
MISSION:
To provide service to the utility customers of the City of Ellensburg.
SUMMARY:
Provide customer service by phone and in person. Accept payment for utility accounts and other fees charged by City departments. Balance cash on hand with receipts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All of the following are to be performed while adhering to City of Ellensburg operational policies, safety rules, and procedures.
Accept Payment for Utilities and Other City Fees:
- Process mail and night drop payments
Receive payment from customer
Input payment, make change; issue receipt to customer
Issue RPZ Permits and answer questions
Receipt parking tickets and answer questions regarding parking violations
- Print out payment register
Count cash and record on balancing sheet
Total checks, utility stubs, general receipts, deposit receipts, and parking ticket receipts and record on balancing sheet
Verify balance sheets are properly balanced
Review and correct balancing errors
Store general receipts, balancing sheet and money in safe
Deliver stubs and payment register to data processing
- Review problems and research customer history
Consult with Senior Utility Clerk/Finance Supervisor as needed
Consult with others recommended by Finance Supervisor if unresolved
- Answer public inquiries about billing amounts and date of service
delivery
Answer public inquiries about deposit amounts on potential new accounts
Answer city employee or department inquiries about meter information
- Provide information regarding utility service
Determine deposit requirements
Complete service order and deposit receipt; obtain customer's signature
Forward order to service person for meter readings
Post service order number and date to meter information card
Verify receipt of credit history; initiate door tag as needed
- Record payment arrangement dates on index cards; file alphabetically
File pink notices by date in abeyance file
Refer to pink notice upon customer payment
Discard pink notice if paid in full
File pink notice under next date of payment if not paid in full
- Obtain meter readings from service orders
Post meter information to cards
Review previous meter reading; record on service order
Forward posted service order to data processing for billing
Write adjustments as necessary to correct billing
- Explain City policy to landlords
Provide landlord with a verification form
Pull MIC when form is returned
Update masterfile
Assign landlord a number
Update computer cross reference file
Label MIC
File MIC and landlord verification form
This is a representative sample--not to imply a complete listing of responsibilities and tasks.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and one year related experience and/or related training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:
(A) Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; working knowledge of bookkeeping or accounting principles and practices.
(B) Skill in operating listed tools and equipment; Periodically accesses sensitive information required to perform job tasks, requiring the ability to maintain confidentiality;
(C) Ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions. Ability to work well with public.
(D) Ability to act as a cashier and balance a cash drawer
SPECIAL REQUIREMENTS:
Must be bondable.
TOOLS AND EQUIPMENT USED:
Cash register, personal computer, mainframe computer; printer, typewriter, 10-key calculator, phone, copy machine, fax machine
- CERTIFICATES, LICENSES, AND REGISTRATIONS:
First aid and CPR certification
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stoop, kneel, crouch; and talk or hear. The employee frequently is required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and climb or balance.
The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision for data entry and reading correspondence and peripheral vision to be able to greet public as they enter office.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
KEY RELATIONSHIPS:
The key relationships described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee will provide information and collect information from the public and other departments in writing, by telephone, and/or in person.
The employee will solve problems and negotiate solutions within policy guidelines with the public and other departments in writing, by telephone
and/or in person.
- Department Head (date) Supervisor (date) Employee (date)
DISCLAIMER: Job profiles are not intended, nor should they be construed to be, an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions or similar behaviors, attributes or requirements associated with a job. A job profile is not a comprehensive job description. It is intended for the sole purpose of acquainting a person who is unfamiliar with such position with a brief overview of the position's general direction and scope. This position profile is confidential, is intended for internal use only and may not be copied or reproduced by anyone for any purpose without written permission from the Director of Personnel or the City Manager.