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Bellevue, WA - Network Support Technician

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City of Bellevue: Network Support Technician

JOB TITLE:

Network Support Technician

JOB FAMILY:

Information Services

JOB TITLE CODE:

  

EEO CODE:

Professional

DEPARTMENT(S):

Information Services

WAGE SCHEDULE:

G

FLSA STATUS:

Non-Exempt

EFFECTIVE DATE:

January 1, 2001

JOB SUMMARY

Provides technical maintenance and recovery support to the local or wide area networks. Installs, implements, and supports network equipment and software. Uses a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system's hardware and software. Will interface with vendors and maintenance providers to service and maintain the system, will implement necessary measures to limit the system's downtime, will provide technical support to optimize system performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Maintains the network's physical and logical structures, including all network connections.

· Maintains network support software.

· Installs and tests network hardware and software, performs routine maintenance, and applies vendor updates to software.

· Prepares and analyzes statistics on network utilization and availability.

· Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.

· Manages performance tuning and capacity planning activities to enhance the performance of the network resources.

· Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits to the agency.

· Recommends enhancements to network facilities.

· Communicates with vendors, users, management, and network programming staff.

· Performs routine backups and archival of files stored on the network to assist in recovery efforts.

· Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions.

· Analyzes user support statistics and other data and recommends appropriate measures.

· Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.

· Assists in establishing policies and procedures for use of network facilities.

· Assists in maintaining the local area network or wide area network, cable and hub installations, inventories, and other related duties.

SUPERVISION RECEIVED AND EXERCISED

Works under the moderate to general supervision of the Information Services Supervisor.

No formal supervisory responsibilities.

EDUCATION AND EXPERIENCE REQUIRMENTS

Graduation from an accredited two-year college or university with a degree in a related discipline.

Four or more years of progressively responsible related experience.

Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

Considerable knowledge of computer systems; considerable knowledge of office automation and computer hardware and software applications; working knowledge of local area networks (LANs).

Ability to install and operate a variety of software programs; ability to maintain existing software programs and computer systems; ability to troubleshoot common hardware and software problems; ability to meet project deadlines; ability to establish and maintain effective working relationships with supervisors, employees and local government officials; ability to communicate effectively orally and in writing.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee may be required to push, pull, lift, and/or carry up to 40 pounds.

The noise level in the work environment is usually moderately quiet.