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Updated 02/04
Performance Measurement Bibliography
Selected MRSC Library Holdings - Performance Measurement in Government
This is a selected list of MRSC Library holdings on performance measurement,
including benchmarking, as it relates to local government. These publications are available to Washington State city/town/county employees and officials to borrow at no charge through the MRSC Library Loan Request Form. If you are not a Washington
city/town/county official or employee, we suggest you contact your local public
library or law library for information or research direction.
A listing of the latest Performance Measurement materials received may be found
on the MRSC Library New
Acquisitions page.
Accountability for performance : measurement and monitoring in local government
/ edited by David N. Ammons. -- Washington, D.C. : ICMA, 1995.; 210 p. [G 9.7000
A33 1995]
Applying performance measurement : a multimedia training program [computer
file] / International City/County Management Association (ICMA). -- Washington,
D.C. : ICMA, 1998, 1995.; 1 computer compact disc : digital ; 4-3/4 in. [G 9.7000
A77 1998]
Benchmarking : a method for achieving superior performance in law enforcement
services / William G. Gay. -- Washington, D.C. : National League of Cities,
1996.; ii, 38 p. : ill. [G 9.7050 B45 1996]
Benchmarking : achieving superior performance in fire and emergency services
/ William G. Gay; International City/County Management Association (ICMA). February
1993. -- Washington, D.C. : ICMA, 1993.; 23 p. [G 9.7000 MIS25:2 **]
The benchmarking book / Michael J. Spendolini. -- New York : AMACOM,
American Management Association 1992.; xiv., 207 p. : ill. An introduction to
the process of benchmarking including the 5 steps of benchmarking. [G 9.7050
B449 1992]
Benchmarking for best practices in the public sector : achieving performance
breakthroughs in federal, state, and local agencies / Patricia Keehley,
Stevin Medlin, Sue MacBride, Laura Longmire. First edition. -- San Francisco,
Calif. : Jossey-Bass, 1997.; xx, 252 p. [G 9.7050 B451 1997]
Benchmarking staff performance : how staff departments can enhance their
value to the customer / Jac Fitz-enz. -- San Francisco, Calif. : Jossey-Bass,
1993.; xviii, 218 p. [G 9.7050 B457 1993]
Benchmarking wastewater treatment plant operations / Myron Olstein,
et al. -- Alexandria, Virg. : Water Environment Research Foundation, 1996.;
1 vol. (various pagings). [US 3.0000 B35 1996]
Beyond data : current uses of comparative performance measurement in local
government / Lydia Bjornlund. -- Washington, D.C. : International City/County
Management Association, [1999].; ix, 129 p. [F 3.6400 B49 1999]
Best practice benchmarking : an international perspective / Sylvia Codling.
-- Houston, Tex. : Gulf Publishing Company, 1996.; xii, 177 p. : ill. Case studies
of major corporations' experience in Europe and elsewhere. [G 9.7050 B458 1996]
Checklist for a comprehensive management overview in any Tennessee city
/ Municipal Technical Advisory Service (MTAS), University of Tennessee -- Knoxville
: MTAS, 1993 ed.; 1 v. (loose-leaf). [G 9.7000 C489 1993]
City of Portland service efforts and accomplishments : 1990-91 : first annual
report on city government performance / Portland, Oregon. Office of the
City Auditor -- Portland, Or. : The City, Mar 1992; 42 p. + appendices. [G 9.7000
C555 1992]
City of Portland service efforts and accomplishments : 1992-93 - third annual
report on city government performance / Office of the City Auditor, [Audit
Services Division], Portland, Oregon -- Portland, Oregon : City of Portland,
Office of City Auditor, Dec 1993; x, 46 p. + appendices. [G 9.7000 C555 1993]
Comparative performance measurement / by Elaine Morley, Scott P. Bryant,
Harry P. Hatry. -- Washington, D.C. : Urban Institute Press, 2001; xii, 112
p. [G 9.7000 C64 2001]
An elected official's guide to performance measurement / by Salomon
A. Guajardo and Rosemary McDonnell. -- Chicago : Government Finance Officers
Association c2000; xi, 72 p. [F 3.6400 E435 2000]
Factors related to local government use of performance measurement /
by John R. Hall, Jr.; The Urban Institute; U.S. Department of Housing and Urban
Development. Office of Policy Development and Research -- [Washington, D.C.]
: [U.S. G.P.O.], [May 1979]; ix, 46 p. +appendices. [G 9.7000 F355 1978]
The Florida benchmarks report / The Florida Commission on Government
Accountability to the People. February 1996. -- Tallahassee, Flor. ; State of
Florida, 1996.; xi, 167 p. A series of state government benchmarks measuring
families and communities, safety & crime, education, health, economy, environment,
and government performance. [G 9.7050 F56 1996]
Handbook of practical program evaluation / Joseph S. Wholey, Harry P.
Hatry, Kathryn E. Newcomer -- San Francisco, Calif. Jossey-Bass : 1994; xxiii,
622 p. : ill. [G 9.7000 H345 1994]
High performance benchmarking : 20 steps to success / H. James Harrington,
James S. Harrington. -- New York : McGraw-Hill, 1995.; xiii, 173 p. : tables,
graphs. [G 9.7050 H5 1995]
How effective are your community services? Procedures for measuring their
quality / Harry P. Hatry, Louis H. Blair, Donald M. Fisk, John M. Greiner,
John R. Hall, Jr., and Philip S. Schaenman. 2nd ed. -- Washington, D.C. : Urban
Institute ; ICMA, 1992.; 284 p. [G 9.7000 H65 1992]
Implementing performance measurement in government : illustrations and resources
/ Joni L. Leithe. -- Chicago : Government Finance Officers Association, 1997.;
v, 55 p. [G 9.7000 I56 1997]
King County benchmark report / King County. September 1995. -- Seattle,
Wash. : King County, 1996.; viii, 136 p. : ill., some col. [G 9.7050 K5 K55
1996]
King County benchmarks : draft indicators : countywide planning policies
phase III / King County Benchmark Task Force. September 1995. -- Seattle,
Wash. : King County, 1995.; 1 v. (various pagings). [G 9.7050 K5 B55 1995]
Managing for results : advancing the art of performance measurement : conference
proceedings : November 1-3, 1995, Austin, Texas / The University of Texas
at Austin, Lyndon B. Johnson School of Public Affairs. -- Austin, Tex. : University
of Texas, c1996.; 121 p. [G 9.7000 M355 1996]
Managing for results : performance measures in government : conference proceedings
: October 27-29, 1993, Austin, Texas / The University of Texas at Austin,
Lyndon B. Johnson School of Public Affairs -- Austin, Tex. : University of Texas,
c1994; 180 p. [G 9.7000 M355 1994]
Measuring city agency responsiveness: the citizen-surrogate method /
by Robert D. Herman and Nicholas C. Peroff; International City Management Association
(ICMA). -- Washington, D.C. : ICMA, May 1981. 9 p. [G 0.0000 I5b v.13 no.5]
Measuring up : Governing's guide to performance measurement for geniuses
(and other public managers) / Jonathan Walters. -- Washington, D.C. : Governing
Books, 1998.; 179 p. : ill. [G 9.7000 M43 1998]
Minnesota milestones : a report card for the future / MN Planning. December
1992. -- St. Paul, Minn. : Minnesota Planning, 1992.; 57 p. + appendix (12 p.)
: ill. + summary in pocket. [G 9.7050 M55 1992]
Minnesota milestones : progress report / MN Planning. -- St. Paul, Minn.
: Minnesota Planning,; 1 vol. (various pagings). [G 9.7050 M555 1996]
Monitoring the quality of local government services / Harry P. Hatry,
John M. Greiner, Maria Swanson -- Washington, D.C. : ICMA, Feb 1987; 18 p. [G
9.7000 MIS19:2**]
Municipal benchmarks : assessing local performance and establishing community
standards / David N. Ammons. 2nd ed. -- Thousand Oaks, Calif. : Sage Publications,
2001.; xii, 323 p. : tables. [G 9.7050 M85 2001]
The New Jersey public works performance standards study : improved efficiency
andeffectiveness in three New Jersey Townships / Laurel M. Burcham, Office
of Intergovernmental Personnel Programs, U.S. Office of Personnel Management
-- Washington, D.C. : U.S. Office Personnel Management; USGPO, 1981; 60 p.,
appendices. [G 9.7000 N455 1981]
Obtaining citizen feedback : the application of citizen surveys to local
governments / by Kenneth Webb and Harry P. Hatry -- Washington, D.C. : Urban
Institute, 1973; 105 p. [G 9.3200 O255 1973]
Oregon benchmarks : standards for measuring statewide progress and institutional
performance : report to the 1995 Legislature / Oregon Progress Board. Economic
Development Department. -- Salem, Oregon : Oregon Progress Board, Annual.; 100
p. [G 9.7050 O755 1995]
Oregon benchmarks data directory / Oregon Progress Board. -- Salem,
Ore. : Oregon Progress Board, 1996.; v, 76 p. [G 9.7050 O76 1996]
Performance auditing for local government [MIS Report] / Jolene Ann
Lauria -- Washington, D.C. : ICMA, Jan 1989; 21 p. [G 9.7000 MIS21:1**]
Performance measurement : a guide for local elected officials / The
Urban Institute in cooperation with The National League of Cities and National
Association of Counties -- Washington, D.C. : The Urban Institute Press, c1980;
31 p. (15 mm x 23 mm). [G 9.7000 P455 1980]
Performance measurement : a tool for managing county governments / by
Jim Culotta. -- Washington, D.C. : NACo, 1999.; 22 p. [G 9.7000 P475 1999**]
Performance measurement : a tool for policymakers / James R. Griesemer;
National League of Cities -- Washington, D.C. : NLC, May-June 1994; 20 p. :
ill. [G 9.7000 I8 v.2:5**]
Performance measurement : concepts and techniques / American Society
for Public Administration's Center for Accountability and Performance. 2nd ed.
-- Washington, D.C. : American Society for Public Administration, 1999.; 64
p. [G 9.7000 P47 1999]
Performance measurement : getting results / Harry P. Hatry. -- Washington,
D.C. : Urban Institute, 1999.; xx, 286 p. [G 9.7000 P474 1999]
Performance measurement : the key to accelerating organizational improvement
/ Price Waterhouse. -- Arlington, Virg. : Price Waterhouse, 1993.; 18 p. [G
9.7000 P46 1993**]
Performance measurement : the link to effective government / by Patricia
Tigue and James Greene, Jr.; Government Finance Officers Association [GFOA]
-- [Washington, D.C.] : GFOA, Apr 1994; 8 p. [F 3.6000 P455 1994**]
Performance measurement for accountability and service improvement /
Christine Ulrich ; International City/County Management Association (ICMA) Management
Information Service. September 1997. -- Washington, D.C. : ICMA, 1997.; 18 p.
Examines eight types of performance measurement techniques and the advantages
of using them. [G 9.7050 I5m 29:9**]
Performance measurement in law enforcement [MIS Report] / Bill Thomas
and Callie Stivers; International City/County Management Association -- Washington,
D.C. : ICMA, Mar 1995; 17 p. : ill. [PS 6.1200 MIS27:3**]
Performance standards for growth management / edited by Douglas R. Porter;
American Planning Association. -- Chicago : APA, 1996. 45 p. : ill. (PAS Report
/ American Planning Association), PAS report no. 461, February 1996. [PL 8.3630
PAS461]
Portland-Multnomah County benchmarks : standards for measuring community
progress and government performance / Portland-Multnomah County Progress
Board. January 1994. -- Portland, Or. : Portland-Multnomah County Progress Board,
1994.; 64 p. [G 9.7050 P655 1994]
A practical guide for measuring program efficiency and effectiveness in
local government / by Mark Glover, Director, The Innovation Groups -- Tampa,
Florida : Innovation Groups, c1994; 50 p. + appendices (A-29 p., B-28 p., C-5
p.) [G 9.7000 P755 1994]
Productivity improvements in public works [MIS Report] / Richard G.
Bills. -- Washington, D.C. : ICMA, June 1990. [G 0.0000 I5m v.22 no.6]
Productivity in human services : measurement, improvement, and management
/ United States. Department of Health, Education and Welfare. -- Washington,
D.C. : USDHEW, Project Share, December 1980; 23 p. [H 0.0001 P75 1980]
Program and performance monitoring / prepared by Cambridge Systematics,
Inc. -- Olympia, Wash. : State of Washington Legislative Transportation Committee,
1993. 1 vol. (various pagings). [S 1.0000 W3 P755 1993]
Program effectiveness study : final report, April 1991 / Washington
(State). Office of Financial Management. Washington State Commission for Efficiency
and Accountability in Government. -- [Olympia, Washington] : [State of Washington],
April 1991; 116 p. plus enclosure. [ST 2.1800 P752 1991]
Program performance measurement resource guide / prepared by The Innovation
Groups Inc. -- Tampa, Fla. : Innovation Groups, Nov 1990; 58 p. [G 9.7000 P755
1990]
Reinventing government : how the entrepreneurial spirit is transforming
the public sector / by David Osborne and Ted Gaebler 2nd printing -- Reading,
Mass. : Addison-Wesley Pub. Co., Inc., c1992; xxii, 405 p. [G 0.0009 R455 1992]
A report on the 1997 citywide resident survey City of Seattle : ratings
of the quality of life in Seattle and satisfaction with city services /
City of Seattle Office of Management and Planning. October 1997. -- Seattle,
Wash. : City of Seattle, 1996.; 87 p. [G 9.3200 S42 C58 1997]
Results-driven management implementing performance-based measures in community
corrections / Harry N. Boone and Betsy Fulton. -- Lexington, Ky. : American
Probation and Parole Association, 1995.; 170 p. [G 9.7000 R48 1995]
Service efforts and accomplishments reporting : an overview / Harry
P. Hatry et al.; Governmental Accounting Standards Board -- Norwalk, Conn. :
Govt. Accounting Standards Board, c1990; xii, 308 p. : ill. [G 9.7000 S455 1990]
Standards for effective local government : a workbook for
performance assessment / Southwestern Pennsylvania Commission. -
[Pittsburgh, Pa.] : The Commission, 2000. 1 v. (various pagings).[F 3.6400 PA S83 2000]
Strategies for implementing performance measurement [MIS Report] / Charles
K. Bens -- Washington, D.C. : ICMA, Nov 1989; 14 p. [G 9.7000 MIS18:11**]
Strengthening oversight through performance measurement / [Presented
for the Association of Washington Cities] by Len Wood. -- Palos Verdes, Calif.:
Len Wood & Associates, 1998.; 72 p. [G 9.7000 S77 1998]
The use of performance measures in city and county budgets / by Patricia
Tigue and Dennis Strachota. -- Chicago, Ill. : GFOA, c1994. viii, 154 p. [G
9.7000 U855 1994]
Who will bell the cat? A fable for our time : a guide to performance measurement
in government / Price Waterhouse. -- Arlington, Virg. : Price Waterhouse,
1993.; 24 p. [G 9.7000 W56 1993**]
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