Webmasters Meeting - January 22, 2004

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> Subjects > Information Services > Webmasters Meetings > Webmasters Meeting - January 22, 2004

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Local Government Webmasters Meeting Presentations

Web-based City Help Desk

Don Edlin, Web Application Developer, Municipal Research & Services Center; Lisa Rossiter, Information Technology Lead, city of Bothell; and Michele Woodhouse, Information Services Technician, city of Bothell

The City Help Desk application is a joint effort between the city of Bothell and MRSC. The application can be used by cities, towns and counties to enhance customer service via the Internet. The first piece of the application allows a citizen or business owner to enter and track an incident. The incident could be a trash complaint, street repair, or any other type of incident that the city would like to have available on the web site. The application will be made available to any city or county that would like to use it and/or improve upon it. MRSC can also host the application for cities or towns that do not have ability to customize or host a database application.