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CITY OF REDMOND
REQUEST FOR QUALIFICATIONS - WEBSITE
I. GENERAL: This is a request for qualifications for consultation and design services for the City of Redmond's Internet website. The process will be divided into three phases: website planning and conceptual design (Phase I); implementation, loading and testing of the completed website (Phase II); and the maintenance of the website (Phase III). Phase I and Phase II will require a seamless transition due to tight time schedules and the responding consultant shall be comfortable with all aspects of designing and implementing a complex website. However, the responding consultant is not required, by accepting Phase I and Phase II, to perform Phase III of the project unless agreed to by both parties. At the end of Phase II, the consultant will be asked to provide a guaranteed maximum price proposal for the maintenance phase (Phase III). If the City of Redmond accepts the proposal, the original contract amount will be amended accordingly or a new contract will be executed. If the proposal is not accepted, the City of Redmond reserves the right to contract for the maintenance of the site (Phase III) with another service provider.
II. PROJECT DESCRIPTION: The initial project is the planning and development of the conceptual design for the City's Internet website (Phase I). Several concepts will be developed by the consultant in concert with the project manager and a development team representing all city departments. In general, Phase I will include: development of three to four separate design concepts; the further development of two of the concepts for presentation to city officials; and, after approval of one of the concepts; its final development, and the development of several template pages to accommodate a variety of information. A broad spectrum of information will need to be accommodated on the website, ranging from informational data on City services and functions, to interactive pages requiring the end-user to provide and send information to the City. A listing of potential information elements for the website is included in Appendix A. It may not be possible to accommodate all the informational needs on the initial site; the site may be phased over several years as additional resources are allocated.
The consultant will work with one project manager when developing the concepts and will be required to attend up to five (5) development/presentation meetings with City staff and elected officials.
- Introduction
- Experience and Past Performance
- Organization and Personnel
- Process for Developing Website
- Hourly rates and other fees
The implementation and testing portion (Phase II) of the project will occur after the acceptance by the City of one conceptual design. The consultant will be required to load the information for the home page and up to 10 additional pages onto the site, and to train City personnel to load all the remaining information onto the template pages. All template pages shall be developed in Microsoft Front Page 2000. The consultant may also be hired by the City to perform initial maintenance (Phase III) on the website (up to one year).
III. TECHNICAL INFORMATION:
Shared Systems
Compaq Proliant NT 4.0 servers host all file services and several workgroup applications. VAX/VMS 4105A systems support the Ross Accounting suite of applications, as well as several other Finance applications.
Network
Internal network wiring is over 10Mb/sec unshielded twisted pair (UTP). Some 100Mb/sec UTP is available at some office locations. The main campus buildings; City Hall, Senior Center, and the Public Safety Building, as well as the City Annex, Maintenance Operations Center, West Park, and Fire Station 11 are connected to the network via fiber optic cable operating at 100 Mb/sec full duplex. Remote sites are connected to the network via PPP at approximately 1 Mb/sec or frame relay at 128 Kb/sec.
Desktop Workstations
Most of the approximately 400 PC's in use in the City are Compaq brand. Microsoft Windows NT 4.0 Workstation is the current desktop operating system.
The minimum PC configuration is a Pentium 133 with 32 Mg RAM. New PC's purchased are a Pentium II 400 with 128 Mg RAM. All networked PC's have access to Internet and e-mail.
Operating system/software
Microsoft windows NT 4.0 Workstation is the current desktop operating system. Current City standard software applications are:
· Microsoft Office 97 Professional
· Microsoft Exchange version 5.5 and Outlook version 8.02 e-mail
· Microsoft Internet Explorer web browser version 4.0 sp1
· Microsoft's Access 97, Visual Basic 6.0 and SQL Server 6.5 for single-user and small workgroup applications and inter/intranet web based applications
· Microsoft's SQL Server 6.5 for use with large applications MS Visual Interdev 6.0 SP1, MS Visual J++6.0, HTML (3.2 & 4.0), VBScript, ASP, JScript and crystal reports for reports using the crystal web server 6.0 for web development.
IV. PROPOSAL INFORMATION TO BE SUBMITTED
A. Proposal Format: The proposal shall clearly address all of the information requested herein. Since the written proposal will weigh heavily in the evaluation process, information submitted should be complete and make a convincing case that the consultant can perform high quality work within schedule and budget constraints.
The proposal shall be organized in the following manner with the subject headings and sequence indicated:
B. Experience and Past Performance
1. Provide two or more website addresses (URLs) for sites you have developed that have the potential complexity of a government site (multiple departments, variety of ways to organize complex information, use of interactive features, downloading features). Indicate the number of hours, by staff level, necessary to produce each site. Include a cost estimate for the annual maintenance of each site.
2. What is the most successful website in all respects you have developed and why? Which project was the least successful and why?
3. Describe your company's basic capabilities/specialties in the following areas: conceptual development, working in a team environment, client training.
C. Organization and Personnel
1. Identify key personnel who will have actual responsibility for the project.
a) Describe their experience relative to this type of project.
b) Attach resumes and a list of recent projects with a reference for each.
c) Define the percentage of time each would be committed to the project in the planning and conceptual design phase and in the implementation and maintenance phase.
d) Describe primary duties and responsibilities.
2. How can you assure the City of Redmond that the key personnel proposed for this project would be committed to the project through completion?
D. Process for Developing Website
1. Describe the process you follow when working with a client to develop a website from the initial planning stages through the approval of one conceptual design.
2. Describe the process you follow when working with a client to implement the design, from acceptance of the concept to a functioning website.
E. Hourly Rates
1. List the hourly rates for all personnel who would be working on this project. Itemize rate by the type of work (design, programming, training, data-entry, etc.)
2. List any other fees associated with your proposal.
V. EVALUATION OF PROPOSALS.
Any questions regarding this RFQ must be submitted by e-mail to mhurwitz@ci.redmond.wa.us by 4:00 p.m. August 5, 1999. All questions will be answered promptly. Responses to inquiries that substantially or materially change the RFQ will be made available to all prospective proposers.
Proposals are due at the City of Redmond (addresses below) no later than 5:00 p.m. Thursday August 12, 1999.
E-mail Address: Submit proposal as an attachment in Word 7.0 or less to:
mhurwitz@ci.redmond.wa.us
Mail Address: City of Redmond
Planning Department, CHPL
P.O. Box 97010
Redmond, WA 98073-9710
Delivery Address: City of Redmond
Planning Department, CHPL
3rd Floor City Hall
15670 NE 85th Street
Redmond, WA
Following receipt and review of the proposals by the City of Redmond, selected firm(s) will be invited to an interview at City of Redmond offices. The decision to interview the respondents will be at the City's sole discretion based on evaluation of each respondent's proposal. The City of Redmond reserves the right to reject any and all bids, and to waive any irregularities of information in the evaluation process. The final decision is the sole decision of the City of Redmond, and the respondents to the RFQ have not appeal rights or procedures guaranteed to them. The selected firm(s) will be given an opportunity to present their proposal in detail. Those directly responsible for the design of this project will be expected to attend.
Although the City of Redmond may conduct interviews to select among final candidates for award of this work, it is not the City's intent to seek extensive clarification of the proposals received. Therefore, it is to the benefit of the respondent to provide an explicit, detailed, and complete discussion of the work in the proposal.
The successful firm will be chosen through a qualitative review of these factors. The following criteria will be used to evaluate proposals received:
- Experience and Past Performance
- Personnel and Organization
- Process for Developing Design
- Cost of Services
The fee structure will be evaluated in the context of the firm's entire proposal, demonstrated past expertise in related work, and laying out an process to this project that is convincing in predicting success.
The City of Redmond reserves the right to reject any and all proposals or request that further information be presented by the respondent in order to complete the proposal evaluation.
VI. COMPLETION DATES
All work on Phase I is scheduled for completion by October 29, 1999. Work on Phase II is scheduled for completion by December 3, 1999 with a final launch date of December 7, 1999.